Booking

A £500 non-refundable deposit is paid at the time of booking and the balance is payable 8 weeks prior to the start date of your stay.

If a booking is cancelled within 8 weeks of arrival, i.e. after full payment has been made, we will endeavour to re-let the property and refund any monies paid minus the deposit. If the re-letting is done at a discounted price, this discount will be removed from any monies refunded.

If unsuccessful in re-letting, the guest will not be due any refund.

Cancellation to be in writing or by e-mail. IT MUST BE RECEIPTED BY US before being effective.

In the event of adverse weather or breakdown causing you to cancel your booking, we are in no way responsible for any losses so incurred.

All guests are strongly recommended to take out travel insurance.

Departure and Arrival times

Departure is by 10 am and arrival from 4 pm

Circumstances may allow these times to be amended by prior agreement where possible to accommodate guests individual travel arrangements. We will try to be flexible.

Complaints

Any complaint regarding your stay with us should be made in the first instance to the Property Manager at the time of your stay so that it can be resolved at the time.

Vehicles and personal property

Vehicles, accessories and contents are parked or left at Traigh Farm at their owner’s risk.

The proprietors will not be held responsible for any loss, damage or injury to persons not caused through the fault of the proprietor.

Unacceptable behaviour

We reserve the right to remove or restrict from entering the property any person or persons due to unreasonable behaviour, damage to the property or exceeding the stated occupancy.

No refunds will be given in this instance.

Strictly No smoking in the properties please, this will be treated as unreasonable behaviour.